CANCELLATIONS & REFUNDS

Cancellation Policy for Blue Eyed Baker Orders

At Blue Eyed Baker, our goal is to provide exceptional service to all our customers. To ensure a seamless experience, we have established the following cancellation policy for orders:

  1. Order Modification or Cancellation: You have the flexibility to cancel your order up to one week before the scheduled pickup or delivery time and receive a full refund.

  2. Late Cancellations: For cancellations made within 3-5 days of the scheduled pickup or delivery time, you may receive store credit. Unfortunately, cancellations made within 1-2 days of the scheduled pickup or delivery time cannot be refunded or credited.

  3. Cancellation Procedure: To cancel or modify an order, please reach out to us directly by emailing info@blueeyedbaker.net.

  4. Refunds: Refunds or store credit for cancellations made within the specified time frame will be processed within 5 business days to the original payment method used during the order placement.

  5. Special Circumstances: We understand that unforeseen situations may arise. In such cases, please contact us as soon as possible, and we will do our utmost to accommodate your needs within the terms of our cancellation policies.

  6. No-Show Policy: Failure to collect an order without prior notification may result in forfeiture of payment, and the order will be discarded.

  7. Policy Review: We regularly review and update our cancellation policy to ensure it aligns with the best interests of our valued customers and the bakery.

Refund Policy for Dine-In Customers at Blue Eyed Baker

At Blue Eyed Baker, our commitment is to provide an exceptional experience to all our guests. To ensure transparency and customer satisfaction, we have established the following refund policy:

  1. Refund Eligibility: Refunds are granted in the form of store credit and are considered under specific circumstances, such as:

    • Unsatisfactory food quality not meeting our usual standards.

    • Service-related issues reported during the dining experience.

    • Inability to consume the meal due to specific dietary requirements (if communicated to our staff beforehand).

  2. Notification and Reporting: We kindly request customers to promptly notify the restaurant manager or designated staff regarding any concerns or issues encountered during their dining experience. This allows us the opportunity to address the matter promptly.

  3. Refund Process: Upon notification and verification of the concern, refunds may be provided in the form of a credit towards a future visit.

  4. Refund Limitations: Refunds are granted at the discretion of the management and are not applicable for reasons such as a change of mind, personal taste preferences, or if the majority of the meal has been consumed.

  5. Refund Request Timing: Refund requests should be made during the dining visit or immediately after the meal. Requests made after leaving the premises may not be considered.

  6. Receipt Requirement: To process a refund, a valid proof of purchase (receipt) is required.

  7. Policy Review: We continuously review and refine our refund policy to ensure it aligns with our commitment to providing an excellent dining experience for all our cherished customers.